SEE THE COMPANY’S FOLLOWING JOB DESCRIPTION / Qualified Applicants should contact our office ASAP:

JOB DESCRIPTION:  Rental Consultant

• Provide the highest possible level of service to our customers.
• Continually seek out new clients, and expand the current customer base at every opportunity.
• Create strong, lasting, profitable, relationships with each client.
• Promote the Company and its products and services at all times.
• Advise and assist clients in planning special events.
• Provide creative solutions to meet all customer needs.
• Meet or exceed the stated revenue goals and objectives.
• Attend to the best interests of the Company at all times.
• Exhibit sound project management skills on all level events.

JOB RESPONSIBILITIES:

Customer Service & Project Management:

• Respond to event related inquiries via telephone or in person, as necessary.
• Provide sufficient information to allow for an efficient, profitable, transaction that meets the client’s needs and objectives, as well as the Company’s standards for quality and integrity.
• Provide solutions that correspond to available inventory for the dates required.
• Coordinate all service concerns: Sales, operations, quality control, and inventory control.
• Accurate data entry of all new orders and revisions as required.
• Thoroughly review all orders and revisions for content, accuracy and completeness.
• Staff and support the office as required, in order to ensure exceptional customer service.
• Oversee the entire project, from initial contact throughout the event and up to and including final payment and follow up conversation.
• Fully understand the client’s needs and objectives and provide creative solutions to meet them.
• Provide sufficient information to allow for an efficient, profitable, and sound project management that meets the clients needs and objectives, as well as the Company’s standards for quality and integrity.
• Perform cost analysis in order to ensure that desired level of profit is achieved.

Account Management:

• Respond to all inquiries and referrals from a particular source.
• Monitor the account, and their respective client satisfaction.
• Maintain contact and communication with account throughout the year.
• Convey an understanding of all important Company policies to the client.
• Establish a rapport with each individual client or account.
• Ensure that the pre-established terms for each client are met and their credit limits are not exceeded.

Communication:

• Fully understand client needs, expectations and objectives.
• Listen carefully to the client’s questions (and responses) to ascertain what they are truly saying as opposed to what they thought they said (listen between the lines!).
• Establish a rapport with each client.
• Keep the customer’s expectations realistic. (Then exceed them!).
• Coordination between the client and operations in order to ensure client satisfaction as well as a profitable and trouble-free event.  (Conveying promises made, etc.).
• Anticipate the client’s needs based on weather, number of guests, etc.

Other:

• All other duties as required
• Working weekends at times should be expected, although not typically full days.

Qualifications:

• Qualified to handle event related consultations, visits and transactions (great to have)
• Advanced knowledge of products, policies and services – (great to have)
• Excellent organizational skills
• Excellent communication skills
• Excellent math and spelling skills
• Excellent multi-tasking skills
• Excellent people skills
• Excellent anticipation
• Professional appearance
• Professional approach to daily tasks
• Articulate
• Highly persuasive
• Sense of urgency
• Resilient
• Ability to remain calm under pressure
• Attention to detail
• Thorough
• Dependable