Training employees through videos is nothing new. Chain stores like Wal-Mart, Target, K-Mart, and others have all made the most of customized training videos to prepare their employees for the required tasks. But most of the time, these video training sessions revolve around tasks like stocking shelves, taking orders, and so on. Individual personalities as well as more complex tasks like making sales are not generally focused on. But through customized video conferencing, you can handle even nuanced tasks like making sales. Here are some tips to bear in mind.
Have a General Script On Hand
The Society for Industrial and Organizational Psychology points out that virtual workplaces have allowed for businesses to hire people all across the world. But it can sometimes be chaotic making sure everyone is on the same page, particularly once you start adding in individualized training sessions. One of the first things you should consider doing is preparing a general sales script.
The sales script should target the most common type of customer your company serves in the most common situation. This will be a good enough starting point. You should send this to your employee in advance. After a couple days, schedule a video conferencing …Read More
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