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Attaining Companies Their Industry’s Top Earners Since 1995

Study of More Than 18,000 Consumers Across Nine Countries Reveals Attitudes Toward Brand Loyalty, Service Personalization and Privacy

Posted at October 8, 2015, By salesteam

By Stuart Gentle

Results Show Ready Access to Customer Knowledge and Information as Key for Driving Up Service and Satisfaction Levels

  • Multi-country consumer study reveals loyalty benefits of good customer service: nearly 90 percent of consumers say good service makes them feel more positive about brands
  • 81 percent “just want questions answered”
  • Nearly one third think experiences are more positive when companies understand their account history
  • Almost half are suspicious about how their data is being used

The results of a large-scale study of more than 18,000 consumers in nine countries published today by Verint® Systems Inc. (NASDAQ: VRNT), with support from analyst and consultancy firm Ovum and research company Opinium, highlights the importance of quick, easy and personalized service in securing their trust. It additionally uncovers deep divisions over attitudes in how personal data is used to deliver this service.

The research was carried out by Opinium on behalf of Verint. It found that while almost nine in 10 respondents (89 percent) agreed that good service makes them feel more positive about the brands they engage with, nearly half (48 percent) also said they are suspicious about how their data is used. Only one fifth of respondents agreed they want companies to understand their mood and cater …Read More

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Very efficient and unique in their approach. This company’s sales recruiters definitely come from a sales background themselves. They know the language, they know the drill. We attained a tremendous earner from Sales Team Staffing Inc.

- UNITED MCGILL CORPORATION

This is a recruiting firm that knows sales inside & out. They got us great sales professionals from our industry.

- JESCO
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About STS

Tend to your important business needs and leave it to the Tri-State’s Sales Headhunting experts of 20 years. Sales Team Staffing Inc’s unique recruiting method will transform your endless frustration, into a destiny changing Sales Representative.

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SALES TEAM STAFFING, Inc.
12-45 River Road, Fair Lawn, NJ, 07410

Phone: 201-815-2636

Email: reps@salesteamstaffing.com

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